What shipping methods are available?

At O’Donnell Cleaners & Tailors, we use a reliable and fast shipping service for all orders within the United States.

  • Shipping Fee: $5.30 per order
  • Shipping Area: United States only

Please note that we currently do not ship to U.S. military bases (APO/FPO addresses). We apologize for any inconvenience.

How long will it take to receive my package?

Orders are typically delivered within 5–8 business days within the United States.

Delivery times may be delayed during:

  • Peak seasons
  • Holidays
  • Unexpected carrier delays

You will receive a tracking number via email once your order has been shipped.

Do you ship internationally?

At this time, O’Donnell Cleaners & Tailors only ships within the United States.
We do not offer international shipping.

What payment methods are accepted?

We currently accept PayPal as a secure payment method.

When placing an order, you will be redirected to PayPal where you can safely complete your payment using:

  • Your PayPal account
  • Supported credit/debit cards

Is buying online safe?

Yes. Your privacy and security are very important to us.

  • We do not sell, rent, or share your personal information
  • Payments are processed through secure payment gateways
  • Your data is handled according to our Privacy Policy

Can I change my order?

Unfortunately, orders cannot be modified once placed.

Before completing your purchase, please double-check:

  • Product selection
  • Size or specifications
  • Shipping address
  • Quantity

We cannot guarantee any changes after an order is confirmed.

Can I cancel my order?

Yes, orders can be canceled within 6 hours of placing the order.

After this period, cancellation may no longer be possible.

Please note:

  • A 10% cancellation fee will apply

To request a cancellation, contact us at:
📧 support@odonnellcleanerstailors.com

Can I return or request a refund for my order?

Yes. Items can be returned within 30 days of delivery.

  • Customers are responsible for return shipping costs
  • Exceptions apply if the item is damaged or incorrect

For full details, please refer to our Return & Refund Policy.

What is the return policy timeframe?

Our return policy is valid for 30 days after delivery.

After 30 days, the order is considered accepted and no refunds or returns will be issued.

I haven’t received my package. What should I do?

If your tracking shows “Delivered” but you have not received your package:

  • Check around your home or mailbox
  • Ask neighbors or family members
  • Contact the shipping carrier

If the issue persists, please contact us:

📧 support@odonnellcleanerstailors.com

Our support team will assist you as soon as possible.